Privacy Policy

It's important that you feel secure whenever you deal with us. It's also important that you understand how we protect the privacy of our clients and in addition know how we may use the details.

Lending Hand Finance is committed and respects the privacy of its clients. We abide by the National Privacy Principles in the Privacy Act and all other relevant laws. This document outlines our privacy policy.

Personal Information
When we refer to personal information we mean that information from which your identity is apparent.

Why we collect information
We collect personal information about clients to conduct our business. This includes the following: 

• communicating with clients
• assessing clients for mortgage and other finance
• completing a loan application.

How we collect information
We may collect personal information from clients through our lending managers, our website or by contacting us. Where reasonable and practical, we collect personal information only directly from clients.

Whom will we disclose information to?
Before we disclose any personal information to any other organisation, we will take reasonable steps to ensure that: 

• the organisation has the same commitment as us to the protection of your personal information; and 
• clients have consented to us doing so.

By consent, we mean approval in writing, orally, or implied from dealings with us.

Keeping in touch
We would like to keep in touch with clients. From time to time we may use personal information to provide clients with current information about market conditions, mortgage loans and other related areas of interest. If clients do not wish to receive marketing information, they may do so by contacting us by telephoning (08) 8359 6464 or by e-mailing us at privacy@lendinghand.com.au. We will take all reasonable steps to meet the clients request at the earliest possible opportunity.

How we keep your personal information accurate and up to date?
It is important for us, and for clients that the information we hold is accurate and up to date. In this, we rely on clients to help us.

We ask that clients contact us whenever there are any changes to personal details, so that we can update our records.

How safe and secure is the information we hold about clients?
We take great care with the information we keep.

We ensure that any details are securely protected from misuse, loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep client information in an accurate, complete and up to date manner.

When that information is no longer needed, it will be permanently destroyed or de-identified.

How long do we keep information about clients?
By law, we are required to hold certain information about clients, even after they are no longer a Lending Hand Finance customer. However, after such time clients can be assured we will destroy personal information thoroughly and safely.

If you have a complaint
Lending Hand Finance will always aim to be fair and responsive.

If a client has a complaint, they have the right to expect that we will handle it in a friendly and professional way. We look on it as valuable feedback that may help us to improve services and ensure a clients needs are met in a satisfactory manner.

For any complaints write to us at the following address:
   The Privacy Officer
   Lending Hand Finance
   PO Box 3123 Melbourne Street
   North Adelaide 5006

   or

   email the Privacy Officer at
   privacy@lendinghand.com.au

We will make all efforts possible to investigate your complaint, and advise clients of the outcome as soon as possible.